Frequently Asked Questions About Your Stay at the Zirbenhof
Here you'll find answers to the most important questions about your stay at the Alpinhotel Zirbenhof. If you can't find the answer to your question here, please contact us at info@zirbenhof-pitztal.at or by phone at +43 (0)5413 86284.
Reservation and Stay
Check-in is available starting at 3:00 p.m., and check-out is by 11:00 a.m. If you’d like to arrive earlier or depart later, please feel free to contact us. We’ll do our best to find a suitable solution.
If you won't be able to arrive at the hotel by 8:00 p.m. on the day of your arrival, please let us know. This helps us plan dinner, especially if you've booked half-board.
Yes, you can book your stay with either breakfast or half-board. Half-board includes our extensive breakfast buffet and a four-course dinner. A vegetarian option is also available.
You can pay your hotel bill in cash, with a debit card, Visa, Mastercard, or American Express. You can also pay in advance by bank transfer.
Cancellation policies may vary depending on the offer and the rate you booked. You can find the terms and conditions that apply to your booking in your offer or in your booking confirmation.
No, the statutory local tax is charged separately. You can find the current amount in your quote and in your booking confirmation.
The Zirbenhof is open during the summer and winter seasons. You can view the currently available travel dates directly when booking online.
Yes, the Zirbenhof is also suitable for group trips. We would be happy to provide a customized quote based on your group size, travel dates, and preferred meal plans.
Breakfast and Restaurant
Breakfast is served from 7:30 to 9:30 a.m. Dinner, as part of the half-board plan, is served between 6:30 and 8:00 p.m.
Yes, you can order from our menu for lunch at our à la carte restaurant. The restaurant is also open in the afternoon. The hours during which we serve hot meals vary depending on the season. You can find the current dining hours on our Culinary page.
Yes, as part of our half-board plan, we also offer a vegetarian option.
Please let us know about any allergies or food intolerances before your arrival so that our kitchen team can prepare accordingly. If you have severe allergies, we recommend that you contact us directly before making a reservation.
We are happy to offer our younger guests child-friendly meals. Depending on your preference, we can provide a special children’s meal or a smaller portion.
Travel and Transportation
Yes, the Zirbenhof is easily accessible by car and public transportation. The bus stop is located right next to the hotel.
Yes, free parking is available right next to the hotel.
There is a public charging station right in front of the Zirbenhof. There, you can conveniently charge your electric car for a fee.
With the Pitztal Guest Card, you can ride public buses in the Pitztal valley to Imst Postplatz for free during your stay.
Rooms and Hotel Amenities
Yes, free Wi-Fi is available to our guests.
All rooms in the “Mountain View” category feature a spacious balcony. You can find the specific amenities for each category on the respective room page.
No, the Zirbenhof does not have an elevator. The upper floors are accessible only by stairs. Please keep this in mind when making your reservation.
Yes, our small wellness area features a sauna, steam room, relaxation room, cold room, showers, and a foot bath. Towels are also provided.
The sauna is open daily from 3:00 p.m. to 6:00 p.m. during the winter season. In the summer, we’re happy to open it upon request. We’ll also turn on the steam room for you upon request.
Bathrobes are not included in the room rate. They can be rented for €7.00 per person for the entire duration of your stay.
Yes, our fitness center is open daily. The Technogym equipment is designed for personalized workouts. Please wear appropriate athletic shoes when entering the fitness center. Admission is permitted for guests 15 years of age and older.
Yes, the hotel has a dedicated area for storing skis and ski boots.
Families and Dogs
Yes, we offer a variety of room categories for families. A playroom for younger guests and a club room with table tennis and darts for older children provide plenty of variety.
Yes, we're happy to provide a crib for €5.00 per night upon request. Please let us know your preference when you make your reservation.
The Pitztal Ski School, the practice lift, and the magic carpet are located right behind the hotel.
Dogs are welcome here. However, please understand that dogs are not allowed in the dining room. We charge €15.00 per dog per night, excluding food. Any final cleaning that may be required will be billed separately.
Vacation in the Pitztal Valley
The Rifflseebahn valley station is located directly across from the Zirbenhof. This means you can start your day of hiking or skiing without having to walk far.
During the summer season, you can enjoy hiking, rock climbing, trail running, and mountain biking, among other activities. In winter, skiing, cross-country skiing, ice climbing, and winter hiking are popular options. Many activities start right at the hotel or are easily accessible by bus and mountain rail.
During the validity period, the Pitztal Summer Card is included for our guests. This allows you to use numerous mountain railways, attractions, and recreational facilities in the Pitztal at no additional cost or at discounted rates.
Yes, as a guest at our hotel, you'll receive a 15% discount on your rental equipment at our partner ski rental shop, SKIPROFI.